Email Setup

There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. These are our recommended configuration for common mail clients:

iPhone / iPad Setup

To set up your mailbox on an Apple iPhone or iPad, you can need to:

iOS11 – Open Settings > Accounts & Passwords > Add Account > Other > Add Mail Account
iOS10 – iOS5 – Open Settings > Mail > Add Account > Other > Add Mail Account, then you’ll need to fill the right configurations for you mailbox:
Then you’ll need to fill the right configurations for you mailbox:

Name: Your Name (as you want it to appear when sending emails)
Email: example@yourdomain.com (your full email address)
Password: Your Password
Description: Work, Business…etc (this is for your own use and not public)

IMAP:

Incoming Mail Server
Host Name: imap.stackmail.com
Username: example@yourdomain.com (your full email address)
Password: Your Password

Outgoing Mail Server
Host Name: smtp.stackmail.com.
Username: example@yourdomain.com (your full email address)
Password: Your Password

Once you’ve finished setting up the mail account, turn off notes & click on done.

Mozilla Thunderbird Setup

Incoming Server (“Account Settings” > “Server Settings”)

Server Name: imap.stackmail.com
Username: Your e-mail address
Port: 993
Connection security: SSL/TLS
Authentication method: ‘Normal password’

Outgoing Server (SMTP)

Server Name: smtp.stackmail.com
Port: 587
Connection Security: STARTTLS
Authentication method: ‘Normal password’
Username: Your e-mail address

Outlook Setup

We make use of  ‘autodiscover’ technology, so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password.

Automatic Setup

In Outlook, choose the File tab
Under ‘Account Information’, choose Add Account
On the Auto Account Setup page, enter your name, email address and password and then choose Next
Choose Finish
Manual Setup

If automatic setup fails choose Manual setup or additional server types to enter your settings manually. Use these settings:

Account type: IMAP
Incoming mail server: imap.stackmail.com.
Outgoing mail server: smtp.stackmail.com.
Incoming server port (IMAP): 993
Use the following type of encrypted connection: SSL
Outgoing server port (SMTP): 587
Use the following type of encrypted connection: TLS

When setting up your account, please choose More Settings > Outgoing Server and check the box for ‘My outgoing server (SMTP) requires authentication’.

If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143.

macOS Mail Setup

Go to System Preferences > Internet Accounts

On the right hand panel scroll down past iCloud, Exchange, Google and select “Add Other Account…’ then click Mail Account:

Name: Enter Your Name (as you want it to appear to your recipients when sending emails).

Email: Enter Your Full Email Address

Password: Your Password

Click Sign in, you’ll then be asked for more details:

Username: Your full email address

Account type: IMAP

Incoming mail server: imap.stackmail.com

Outgoing mail server: smtp.stackmail.com

Click sign in. Untick notes, and you’re all done. If you open up the Mail application you can now send/receive emails on your account.